{"id":30636,"date":"2017-12-19T14:53:52","date_gmt":"2017-12-19T14:53:52","guid":{"rendered":"https:\/\/visualled.com\/?page_id=30636"},"modified":"2026-01-13T12:00:51","modified_gmt":"2026-01-13T11:00:51","slug":"support-and-technical-service","status":"publish","type":"page","link":"https:\/\/visualled.com\/en\/support-and-technical-service\/","title":{"rendered":"SUPPORT AND TECHNICAL SERVICE"},"content":{"rendered":"\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-8ee7484 ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-8ee7484.ugb-spacer{height:50px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\" id=\"servicio-de-soporte-tecnico\"><strong><strong><strong><strong><strong><strong>SUPPORT AND TECHNICAL SERVICE<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h1>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><meta charset=\"utf-8\"><em>Our technical support team is at your disposal through the following contact methods.<\/em><\/p>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-f3c7cca ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-f3c7cca.ugb-spacer{height:20px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n<div class=\"aligncenter wp-block-ugb-container ugb-container ugb-ca53366 ugb-container--v2 ugb-container--design-plain ugb-main-block ugb--has-custom-content-width\"><style>.ugb-ca53366.ugb-container > .ugb-inner-block{max-width:1440px !important}@media screen and (min-width:768px){.ugb-ca53366.ugb-container{margin-top:0px !important;margin-bottom:0px !important;padding-top:100px !important;padding-right:35px !important;padding-bottom:50px !important;padding-left:35px !important}}@media screen and (min-width:768px){.ugb-ca53366 > .ugb-inner-block > .ugb-block-content > *{padding-top:0px !important;padding-bottom:0px !important;padding-right:0px !important;padding-left:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-ca53366-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-ca53366-content-wrapper\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"correo\">HOW TO CONTACT VISUAL LED SUPPORT?<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">In the event of an incident with the operation of your screen, you can contact Visual Led&#8217;s technical service<\/p>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-a5cd6cf ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-a5cd6cf.ugb-spacer{height:10px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-columns ugb-columns ugb-8ad1b66 ugb-columns--design-grid ugb-columns--columns-2 ugb-main-block ugb--has-custom-content-width\"><style>.ugb-8ad1b66 > .ugb-inner-block > .ugb-block-content > .ugb-columns__item{grid-template-columns:0.90fr 1.10fr !important}.ugb-8ad1b66-content-wrapper{grid-column-gap:80px !important}.ugb-8ad1b66.ugb-columns{justify-content:center}.ugb-8ad1b66.ugb-columns > .ugb-inner-block{max-width:1440px !important}@media screen and (min-width:768px){.ugb-8ad1b66.ugb-columns{margin-top:0px !important;margin-bottom:30px !important;margin-right:0px !important;margin-left:0px !important;padding-right:0px !important;padding-left:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-8ad1b66-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-cf77104 ugb-column--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-cf77104.ugb-column{margin-right:0px !important;margin-left:0px !important;padding-right:0px !important;padding-left:0px !important}}@media screen and (min-width:768px){.ugb-cf77104 > .ugb-inner-block > .ugb-block-content > *{padding-top:0px !important;padding-bottom:25px !important;padding-right:25px !important;padding-left:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-cf77104-column-wrapper ugb--shadow-0\"><div class=\"ugb-column__content-wrapper\">\n<div class=\"wp-block-ugb-icon ugb-icon ugb-23a485d ugb-icon--v2 ugb-icon--design-basic ugb-main-block\"><style>.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg,.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg svg{width:70px !important;height:70px !important}.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg{color:var(--ast-global-color-8) !important}.ugb-23a485d .ugb-icon__icon{opacity:1 !important}.ugb-23a485d .ugb-icon__icon .ugb-icon__bg-shape{fill:var(--ast-global-color-5) !important;color:var(--ast-global-color-5) !important;opacity:1 !important;transform:translateX(-50%) translateY(-50%) !important}.ugb-23a485d .ugb-icon__title{color:var(--stk-global-color-4946,#202020)}@media screen and (min-width:768px){.ugb-23a485d.ugb-icon{margin-top:0px !important;margin-bottom:0px !important;margin-right:0px !important;margin-left:0px !important;padding-top:20px !important;padding-bottom:20px !important}}.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg,.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg svg *{color:var(--ast-global-color-8) !important;fill:var(--ast-global-color-8) !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-icon__content-wrapper\"><div class=\"ugb-icon__item ugb-icon__item1\"><a class=\"ugb-icon__icon\" rel=\"\" href=\"mailto:soporte@visualled.com\"><div class=\"ugb-icon__bg-shape-wrapper\"><div class=\"ugb-icon-inner-svg\"><svg data-prefix=\"fas\" data-icon=\"mail-bulk\" class=\"svg-inline--fa fa-mail-bulk fa-w-18\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path fill=\"currentColor\" d=\"M160 448c-25.6 0-51.2-22.4-64-32-64-44.8-83.2-60.8-96-70.4V480c0 17.67 14.33 32 32 32h256c17.67 0 32-14.33 32-32V345.6c-12.8 9.6-32 25.6-96 70.4-12.8 9.6-38.4 32-64 32zm128-192H32c-17.67 0-32 14.33-32 32v16c25.6 19.2 22.4 19.2 115.2 86.4 9.6 6.4 28.8 25.6 44.8 25.6s35.2-19.2 44.8-22.4c92.8-67.2 89.6-67.2 115.2-86.4V288c0-17.67-14.33-32-32-32zm256-96H224c-17.67 0-32 14.33-32 32v32h96c33.21 0 60.59 25.42 63.71 57.82l.29-.22V416h192c17.67 0 32-14.33 32-32V192c0-17.67-14.33-32-32-32zm-32 128h-64v-64h64v64zm-352-96c0-35.29 28.71-64 64-64h224V32c0-17.67-14.33-32-32-32H96C78.33 0 64 14.33 64 32v192h96v-32z\"><\/path><\/svg><\/div><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 600 600\" class=\"ugb-icon__bg-shape\"><path d=\"M533 60.5c61.7 60.1 87.1 170.1 49.1 226.7-38.2 56.6-139.8 60-204.4 77.5s-92 49.1-159.9 61.9c-67.7 13-175.7 7.1-207.4-46.6-31.7-53.6 13.1-155.1 69.9-229.9C137.3 75.4 206 27.2 289.5 8.5 373-10.4 471.2.3 533 60.5zM508.8 599.9c-74.2 3.1-175.9-109-152.6-168.3 23.3-59.2 171.6-65.4 222.5-9.3 50.8 56 4.2 174.6-69.9 177.6zM81.8 68.6c-13.3 23.1-65.6 23.8-78.5.9C-9.5 46.6 17.2.3 43.3 0c26.2-.3 51.9 45.4 38.5 68.6z\"><\/path><\/svg><\/div><\/a><h3 class=\"ugb-icon__title\"><strong><strong>EMAIL<\/strong><\/strong><\/h3><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Send an email to our technical department. This is the most recommended way to register an incident. Our index of satisfactory solutions through email is over 90%<\/p>\n\n\n\n<div class=\"wp-block-ugb-icon ugb-icon ugb-a700f62 ugb-icon--v2 ugb-icon--design-basic ugb-main-block\"><style>.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg,.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg svg{width:70px !important;height:70px !important}.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg{color:var(--ast-global-color-8) !important}.ugb-a700f62 .ugb-icon__icon{opacity:1 !important}.ugb-a700f62 .ugb-icon__icon .ugb-icon__bg-shape{fill:var(--ast-global-color-5) !important;color:var(--ast-global-color-5) !important;opacity:1 !important;transform:translateX(-50%) translateY(-50%) !important}.ugb-a700f62 .ugb-icon__title{color:var(--ast-global-color-8)}@media screen and (min-width:768px){.ugb-a700f62.ugb-icon{margin-top:0px !important;margin-bottom:0px !important;margin-right:0px !important;margin-left:0px !important;padding-top:50px !important;padding-bottom:20px !important}}.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg,.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg svg *{color:var(--ast-global-color-8) !important;fill:var(--ast-global-color-8) !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-icon__content-wrapper\"><div class=\"ugb-icon__item ugb-icon__item1\"><a class=\"ugb-icon__icon onlace\" rel=\"\" href=\"https:\/\/intranet2.visualled.com\/site\/login\"><div class=\"ugb-icon__bg-shape-wrapper\"><div class=\"ugb-icon-inner-svg\"><svg data-prefix=\"fas\" data-icon=\"user-cog\" class=\"svg-inline--fa fa-user-cog fa-w-20\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path fill=\"currentColor\" d=\"M610.5 373.3c2.6-14.1 2.6-28.5 0-42.6l25.8-14.9c3-1.7 4.3-5.2 3.3-8.5-6.7-21.6-18.2-41.2-33.2-57.4-2.3-2.5-6-3.1-9-1.4l-25.8 14.9c-10.9-9.3-23.4-16.5-36.9-21.3v-29.8c0-3.4-2.4-6.4-5.7-7.1-22.3-5-45-4.8-66.2 0-3.3.7-5.7 3.7-5.7 7.1v29.8c-13.5 4.8-26 12-36.9 21.3l-25.8-14.9c-2.9-1.7-6.7-1.1-9 1.4-15 16.2-26.5 35.8-33.2 57.4-1 3.3.4 6.8 3.3 8.5l25.8 14.9c-2.6 14.1-2.6 28.5 0 42.6l-25.8 14.9c-3 1.7-4.3 5.2-3.3 8.5 6.7 21.6 18.2 41.1 33.2 57.4 2.3 2.5 6 3.1 9 1.4l25.8-14.9c10.9 9.3 23.4 16.5 36.9 21.3v29.8c0 3.4 2.4 6.4 5.7 7.1 22.3 5 45 4.8 66.2 0 3.3-.7 5.7-3.7 5.7-7.1v-29.8c13.5-4.8 26-12 36.9-21.3l25.8 14.9c2.9 1.7 6.7 1.1 9-1.4 15-16.2 26.5-35.8 33.2-57.4 1-3.3-.4-6.8-3.3-8.5l-25.8-14.9zM496 400.5c-26.8 0-48.5-21.8-48.5-48.5s21.8-48.5 48.5-48.5 48.5 21.8 48.5 48.5-21.7 48.5-48.5 48.5zM224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm201.2 226.5c-2.3-1.2-4.6-2.6-6.8-3.9l-7.9 4.6c-6 3.4-12.8 5.3-19.6 5.3-10.9 0-21.4-4.6-28.9-12.6-18.3-19.8-32.3-43.9-40.2-69.6-5.5-17.7 1.9-36.4 17.9-45.7l7.9-4.6c-.1-2.6-.1-5.2 0-7.8l-7.9-4.6c-16-9.2-23.4-28-17.9-45.7.9-2.9 2.2-5.8 3.2-8.7-3.8-.3-7.5-1.2-11.4-1.2h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c10.1 0 19.5-3.2 27.2-8.5-1.2-3.8-2-7.7-2-11.8v-9.2z\"><\/path><\/svg><\/div><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 600 600\" class=\"ugb-icon__bg-shape\"><path d=\"M360.8 102.1c81.5 74.3 160 178.8 148.2 276.6-11.5 97.8-112.9 188.6-215.5 213.8C191 617.4 87.3 577.1 39.1 517.1-8.8 457.2-1.2 377.6 3.5 321c5-56.6 7.6-90.2 24.9-149.6 17.5-59.7 49.4-145.2 108-166.2 58.2-20.8 143.1 22.7 224.4 96.9zM573 23.7c38.7 39.6 34.9 131.3-5.8 137.5C526.6 167.5 449 88.3 451 42.5c1.8-45.9 83.3-58.4 122-18.8z\"><\/path><\/svg><\/div><\/a><h3 class=\"ugb-icon__title\"><strong><strong><strong>CUSTOMER AREA<\/strong><\/strong><\/strong><\/h3><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">In our customer area you can access the support portal * (in development) where all possible customer assistance actions are grouped into a single and convenient web portal.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column ugb-066df64 ugb-column--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-066df64.ugb-column{margin-top:0px !important;margin-bottom:0px !important;margin-right:0px !important;margin-left:0px !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important}}@media screen and (min-width:768px){.ugb-066df64 > .ugb-inner-block > .ugb-block-content > *{padding-top:0px !important;padding-bottom:0px !important;padding-right:0px !important;padding-left:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-066df64-column-wrapper ugb--shadow-0\"><div class=\"ugb-column__content-wrapper\">\n<div class=\"wp-block-ugb-container ugb-container ugb-3ad7b42 ugb-container--v2 ugb-container--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-3ad7b42.ugb-container{margin-top:0px !important;margin-bottom:0px !important;padding-top:0px !important;padding-bottom:0px !important}}@media screen and (min-width:768px){.ugb-3ad7b42 > .ugb-inner-block > .ugb-block-content > *{padding-top:25px !important;padding-bottom:30px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-3ad7b42-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-3ad7b42-content-wrapper\">\n<p class=\"wp-block-paragraph\"><strong>Do you want to contact the Technical Assistance Service now?<\/strong> Get support through this support form to contact our technicians.<\/p>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-3b3525b ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-3b3525b.ugb-spacer{height:10px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f65722-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"65722\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/30636#wpcf7-f65722-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"65722\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f65722-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:65722,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-6.1.5&quot;:true}}\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACHJ-xhsXvJflLxK\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name or Company\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your E-mail\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Your message\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"alignfull wp-block-ugb-container ugb-container ugb-833ed63 ugb-container--v2 ugb-container--design-plain ugb-main-block ugb-main-block--inner-center ugb--has-block-background\"><style>.ugb-833ed63.ugb-container{background-color:#161616}.ugb-833ed63.ugb-container:before{background-color:#161616}@media screen and (min-width:768px){.ugb-833ed63.ugb-container{margin-top:0px !important;margin-bottom:0px !important;padding-top:30px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-833ed63-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-833ed63-content-wrapper\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"informacion-y-faqs-sobre-pantallas-led\"><span style=\"color: #ffffff;\" class=\"ugb-highlight\"><strong>INFORMATION AND FAQS ON LED SCREENS<\/strong><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><span style=\"color: #ffffff;\" class=\"ugb-highlight\">Our website may help you&nbsp;<strong>solve most questions you can ask about LED screens<\/strong>.<\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #ffffff;\" class=\"ugb-highlight\">At Visual Led we want to offer the maximum possible information about led screens so that  customers with real interest can learn all things necessary about technical aspects on led screens. For this we have gathered the most common queries and other technical information contents in the section FAQ of our web.<\/span><\/p>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-feb31f0 ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-feb31f0.ugb-spacer{height:10px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"alignwide wp-block-ugb-button ugb-button-wrapper ugb-d992816 ugb-button--collapse-mobile ugb-main-block\"><style>.ugb-d992816 .ugb-block-content{justify-content:center !important}.ugb-d992816 .ugb-block-content .ugb-button{border-radius:5px}.ugb-d992816 .ugb-button1 .ugb-button--inner{font-size:18px !important;font-weight:800 !important;text-transform:uppercase !important;letter-spacing:0.5px !important;color:#ff6900 !important}.ugb-d992816 .ugb-button1{border-color:#ff6900 !important;border-radius:5px !important}.ugb-d992816 .ugb-button1:hover .ugb-button--inner{color:#ff6900 !important}.ugb-d992816 .ugb-button1:before{border-radius:5px !important}.ugb-d992816 .ugb-inner-block{text-align:center}@media screen and (min-width:768px){.ugb-d992816.ugb-button-wrapper{margin-bottom:0px !important}}@media screen and (max-width:768px){.ugb-d992816 .ugb-block-content{flex-direction:column;align-items:center}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-button-container\"><a class=\"ugb-button1 ugb-button ugb-button--size-normal ugb-button--design-ghost\" href=\"https:\/\/visualled.com\/en\/why-choose-visual-led\/\" rel=\"\" title=\"\"><span class=\"ugb-button--inner\">GO TO FREQUENTLY ASKED QUESTIONS (FAQ)<\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"alignfull wp-block-ugb-container ugb-container ugb-4c85725 ugb-container--v2 ugb-container--design-plain ugb-main-block ugb-main-block--inner-center ugb--has-block-background\"><style>@media screen and (min-width:768px){.ugb-4c85725.ugb-container{margin-bottom:0px !important;padding-top:0px !important;padding-right:35px !important;padding-bottom:0px !important;padding-left:35px !important}}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-4c85725-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-4c85725-content-wrapper\">\n<div class=\"aligncenter wp-block-ugb-columns ugb-columns ugb-e7184e6 ugb-columns--design-plain ugb-columns--columns-2 ugb-main-block ugb--has-custom-content-width\"><style>.ugb-e7184e6 > .ugb-inner-block > .ugb-block-content > .ugb-columns__item{grid-template-columns:0.84fr 1.16fr !important}.ugb-e7184e6-content-wrapper{grid-column-gap:120px !important}.ugb-e7184e6-content-wrapper > .ugb-column{align-items:flex-start !important}.ugb-e7184e6-content-wrapper > .ugb-column > .ugb-inner-block{height:auto !important}.ugb-e7184e6 .ugb-inner-block{text-align:left}.ugb-e7184e6.ugb-columns > .ugb-inner-block{max-width:1440px !important}@media screen and (min-width:768px){.ugb-e7184e6.ugb-columns{margin-top:0px !important;margin-bottom:0px !important;padding-top:0px !important;padding-bottom:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-e7184e6-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-334a60e ugb-column--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-334a60e > .ugb-inner-block > .ugb-block-content > *{justify-content:flex-start}}.ugb-334a60e > .ugb-inner-block > .ugb-block-content > *{justify-content:flex-start !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-334a60e-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"como-funciona-el-servicio-de-asistencia-tecnica\">HOW DOES THE TECHNICAL ASSISTANCE SERVICE WORK?<\/h2>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-f4aa81c ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-f4aa81c.ugb-spacer{height:20px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you register an incident with the operation of your screen you can contact the technical service of Visual Led. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The process will follow these 3 steps:<\/p>\n\n\n\n<div class=\"alignwide wp-block-ugb-button ugb-button-wrapper ugb-375098d ugb-button--collapse-mobile ugb-main-block\"><style>.ugb-375098d .ugb-block-content{justify-content:center !important}.ugb-375098d .ugb-block-content .ugb-button{border-radius:5px}.ugb-375098d .ugb-button1 .ugb-button--inner{font-size:18px !important;font-weight:800 !important;text-transform:uppercase !important;letter-spacing:0.5px !important;color:#ff6900 !important}.ugb-375098d .ugb-button1{border-color:#ff6900 !important;border-radius:5px !important}.ugb-375098d .ugb-button1:hover .ugb-button--inner{color:#ff6900 !important}.ugb-375098d .ugb-button1:before{border-radius:5px !important}.ugb-375098d .ugb-inner-block{text-align:center}@media screen and (min-width:768px){.ugb-375098d.ugb-button-wrapper{margin-bottom:0px !important;padding-top:20px !important}}@media screen and (max-width:768px){.ugb-375098d .ugb-block-content{flex-direction:column;align-items:center}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-button-container\"><a class=\"ugb-button1 ugb-button ugb-button--size-normal ugb-button--design-ghost\" href=\"#correo\" rel=\"\" title=\"\"><span class=\"ugb-button--inner\">CONtact SUPPORT<\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column montaje ugb-b73c681 ugb-column--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-b73c681 > .ugb-inner-block > .ugb-block-content > *{justify-content:center}}.ugb-b73c681 > .ugb-inner-block > .ugb-block-content > *{justify-content:center !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-b73c681-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>1<\/td><td><h3><strong>Contact Technical Service<\/strong><\/h3>Use the contact channels enabled to detail their incidence as clearly as possible. We recommend accompanying your explanation with illustrative photos of the case<\/td><\/tr><tr><td>2<\/td><td><h3><strong>Analysis and diagnosis<\/strong><\/h3>With the data provided, our technicians will study what are the possible causes of your problem. In this phase it is possible that they get in touch to gather more data or make a remote diagnosis<\/td><\/tr><tr><td>3<\/td><td><h3><strong>Incident solution<\/strong><\/h3>Once your case is diagnosed we will provide you with the possible solutions for its incidence.<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>SUPPORT AND TECHNICAL SERVICE Our technical support team is at your disposal through the following contact methods. HOW TO CONTACT VISUAL LED SUPPORT? In the event of [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-30636","page","type-page","status-publish","hentry"],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","menu-24x24":"","menu-34x34":"","menu-48x48":""},"post_excerpt_stackable_v2":"<p>SUPPORT AND TECHNICAL SERVICE Our technical support team is at your disposal through the following contact methods. HOW TO CONTACT VISUAL LED SUPPORT? In the event of an incident with the operation of your screen, you can contact Visual Led&#8217;s technical service EMAIL Send an email to our technical department. This is the most recommended way to register an incident. Our index of satisfactory solutions through email is over 90% CUSTOMER AREA In our customer area you can access the support portal * (in development) where all possible customer assistance actions are grouped into a single and convenient web portal.&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Samuel Fernandez","url":"https:\/\/visualled.com\/en\/author\/samuel\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/visualled.com\/en\/wp-json\/wp\/v2\/pages\/30636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/visualled.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/visualled.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/visualled.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/visualled.com\/en\/wp-json\/wp\/v2\/comments?post=30636"}],"version-history":[{"count":1,"href":"https:\/\/visualled.com\/en\/wp-json\/wp\/v2\/pages\/30636\/revisions"}],"predecessor-version":[{"id":84192,"href":"https:\/\/visualled.com\/en\/wp-json\/wp\/v2\/pages\/30636\/revisions\/84192"}],"wp:attachment":[{"href":"https:\/\/visualled.com\/en\/wp-json\/wp\/v2\/media?parent=30636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}