{"id":36930,"date":"2017-12-19T14:53:52","date_gmt":"2017-12-19T14:53:52","guid":{"rendered":"http:\/\/visualled.com\/?page_id=36930"},"modified":"2026-01-13T09:45:30","modified_gmt":"2026-01-13T08:45:30","slug":"support-et-service-technique","status":"publish","type":"page","link":"https:\/\/visualled.com\/fr\/support-et-service-technique\/","title":{"rendered":"SUPPORT ET SERVICE TECHNIQUE"},"content":{"rendered":"\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-8ee7484 ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-8ee7484.ugb-spacer{height:50px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\" id=\"servicio-de-soporte-tecnico\"><strong><strong><strong><strong><strong><strong>SUPPORT ET SERVICE TECHNIQUE<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h1>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><meta charset=\"utf-8\"><em>Notre \u00e9quipe d\u2019assistance technique est \u00e0 votre disposition de la mani\u00e8re suivante.<\/em><\/p>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-f3c7cca ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-f3c7cca.ugb-spacer{height:20px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n<div class=\"aligncenter wp-block-ugb-container ugb-container ugb-ca53366 ugb-container--v2 ugb-container--design-plain ugb-main-block ugb--has-custom-content-width\"><style>.ugb-ca53366.ugb-container > .ugb-inner-block{max-width:1440px !important}@media screen and (min-width:768px){.ugb-ca53366.ugb-container{margin-top:0px !important;margin-bottom:0px !important;padding-top:100px !important;padding-right:35px !important;padding-bottom:50px !important;padding-left:35px !important}}@media screen and (min-width:768px){.ugb-ca53366 > .ugb-inner-block > .ugb-block-content > *{padding-top:0px !important;padding-bottom:0px !important;padding-right:0px !important;padding-left:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-ca53366-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-ca53366-content-wrapper\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"correo\">LES MOYENS DE CONTACTER LE SAT DE VISUAL LED<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">En cas d&rsquo;incident avec le fonctionnement de votre \u00e9cran, vous pouvez contacter le service technique de Visual Led.<\/p>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-a5cd6cf ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-a5cd6cf.ugb-spacer{height:10px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-columns ugb-columns ugb-8ad1b66 ugb-columns--design-grid ugb-columns--columns-2 ugb-main-block ugb--has-custom-content-width\"><style>.ugb-8ad1b66 > .ugb-inner-block > .ugb-block-content > .ugb-columns__item{grid-template-columns:0.90fr 1.10fr !important}.ugb-8ad1b66-content-wrapper{grid-column-gap:80px !important}.ugb-8ad1b66.ugb-columns{justify-content:center}.ugb-8ad1b66.ugb-columns > .ugb-inner-block{max-width:1440px !important}@media screen and (min-width:768px){.ugb-8ad1b66.ugb-columns{margin-top:0px !important;margin-bottom:30px !important;margin-right:0px !important;margin-left:0px !important;padding-right:0px !important;padding-left:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-8ad1b66-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-cf77104 ugb-column--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-cf77104.ugb-column{margin-right:0px !important;margin-left:0px !important;padding-right:0px !important;padding-left:0px !important}}@media screen and (min-width:768px){.ugb-cf77104 > .ugb-inner-block > .ugb-block-content > *{padding-top:0px !important;padding-bottom:25px !important;padding-right:25px !important;padding-left:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-cf77104-column-wrapper ugb--shadow-0\"><div class=\"ugb-column__content-wrapper\">\n<div class=\"wp-block-ugb-icon ugb-icon ugb-23a485d ugb-icon--v2 ugb-icon--design-basic ugb-main-block\"><style>.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg,.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg svg{width:70px !important;height:70px !important}.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg{color:var(--ast-global-color-8) !important}.ugb-23a485d .ugb-icon__icon{opacity:1 !important}.ugb-23a485d .ugb-icon__icon .ugb-icon__bg-shape{fill:var(--ast-global-color-5) !important;color:var(--ast-global-color-5) !important;opacity:1 !important;transform:translateX(-50%) translateY(-50%) !important}.ugb-23a485d .ugb-icon__title{color:var(--stk-global-color-4946,#202020)}@media screen and (min-width:768px){.ugb-23a485d.ugb-icon{margin-top:0px !important;margin-bottom:0px !important;margin-right:0px !important;margin-left:0px !important;padding-top:20px !important;padding-bottom:20px !important}}.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg,.ugb-23a485d .ugb-icon__icon .ugb-icon-inner-svg svg *{color:var(--ast-global-color-8) !important;fill:var(--ast-global-color-8) !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-icon__content-wrapper\"><div class=\"ugb-icon__item ugb-icon__item1\"><a class=\"ugb-icon__icon\" rel=\"\" href=\"mailto:soporte@visualled.com\"><div class=\"ugb-icon__bg-shape-wrapper\"><div class=\"ugb-icon-inner-svg\"><svg data-prefix=\"fas\" data-icon=\"mail-bulk\" class=\"svg-inline--fa fa-mail-bulk fa-w-18\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path fill=\"currentColor\" d=\"M160 448c-25.6 0-51.2-22.4-64-32-64-44.8-83.2-60.8-96-70.4V480c0 17.67 14.33 32 32 32h256c17.67 0 32-14.33 32-32V345.6c-12.8 9.6-32 25.6-96 70.4-12.8 9.6-38.4 32-64 32zm128-192H32c-17.67 0-32 14.33-32 32v16c25.6 19.2 22.4 19.2 115.2 86.4 9.6 6.4 28.8 25.6 44.8 25.6s35.2-19.2 44.8-22.4c92.8-67.2 89.6-67.2 115.2-86.4V288c0-17.67-14.33-32-32-32zm256-96H224c-17.67 0-32 14.33-32 32v32h96c33.21 0 60.59 25.42 63.71 57.82l.29-.22V416h192c17.67 0 32-14.33 32-32V192c0-17.67-14.33-32-32-32zm-32 128h-64v-64h64v64zm-352-96c0-35.29 28.71-64 64-64h224V32c0-17.67-14.33-32-32-32H96C78.33 0 64 14.33 64 32v192h96v-32z\"><\/path><\/svg><\/div><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 600 600\" class=\"ugb-icon__bg-shape\"><path d=\"M533 60.5c61.7 60.1 87.1 170.1 49.1 226.7-38.2 56.6-139.8 60-204.4 77.5s-92 49.1-159.9 61.9c-67.7 13-175.7 7.1-207.4-46.6-31.7-53.6 13.1-155.1 69.9-229.9C137.3 75.4 206 27.2 289.5 8.5 373-10.4 471.2.3 533 60.5zM508.8 599.9c-74.2 3.1-175.9-109-152.6-168.3 23.3-59.2 171.6-65.4 222.5-9.3 50.8 56 4.2 174.6-69.9 177.6zM81.8 68.6c-13.3 23.1-65.6 23.8-78.5.9C-9.5 46.6 17.2.3 43.3 0c26.2-.3 51.9 45.4 38.5 68.6z\"><\/path><\/svg><\/div><\/a><h3 class=\"ugb-icon__title\"><strong><strong>ADRESSE <\/strong><\/strong><b>\u00c9LECTRONIQUE<\/b><\/h3><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Envoyez un email \u00e0 notre service technique. C\u2019est la meilleure fa\u00e7on d\u2019enregistrer un probl\u00e8me. Notre taux de r\u00e9ussite de r\u00e9solutions de probl\u00e8mes via messagerie \u00e9lectronique est de plus de 90 %.<\/p>\n\n\n\n<div class=\"wp-block-ugb-icon ugb-icon ugb-a700f62 ugb-icon--v2 ugb-icon--design-basic ugb-main-block\"><style>.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg,.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg svg{width:70px !important;height:70px !important}.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg{color:var(--ast-global-color-8) !important}.ugb-a700f62 .ugb-icon__icon{opacity:1 !important}.ugb-a700f62 .ugb-icon__icon .ugb-icon__bg-shape{fill:var(--ast-global-color-5) !important;color:var(--ast-global-color-5) !important;opacity:1 !important;transform:translateX(-50%) translateY(-50%) !important}.ugb-a700f62 .ugb-icon__title{color:var(--ast-global-color-8)}@media screen and (min-width:768px){.ugb-a700f62.ugb-icon{margin-top:0px !important;margin-bottom:0px !important;margin-right:0px !important;margin-left:0px !important;padding-top:50px !important;padding-bottom:20px !important}}.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg,.ugb-a700f62 .ugb-icon__icon .ugb-icon-inner-svg svg *{color:var(--ast-global-color-8) !important;fill:var(--ast-global-color-8) !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-icon__content-wrapper\"><div class=\"ugb-icon__item ugb-icon__item1\"><a class=\"ugb-icon__icon onlace\" rel=\"\" href=\"https:\/\/intranet2.visualled.com\/site\/login\"><div class=\"ugb-icon__bg-shape-wrapper\"><div class=\"ugb-icon-inner-svg\"><svg data-prefix=\"fas\" data-icon=\"user-cog\" class=\"svg-inline--fa fa-user-cog fa-w-20\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path fill=\"currentColor\" d=\"M610.5 373.3c2.6-14.1 2.6-28.5 0-42.6l25.8-14.9c3-1.7 4.3-5.2 3.3-8.5-6.7-21.6-18.2-41.2-33.2-57.4-2.3-2.5-6-3.1-9-1.4l-25.8 14.9c-10.9-9.3-23.4-16.5-36.9-21.3v-29.8c0-3.4-2.4-6.4-5.7-7.1-22.3-5-45-4.8-66.2 0-3.3.7-5.7 3.7-5.7 7.1v29.8c-13.5 4.8-26 12-36.9 21.3l-25.8-14.9c-2.9-1.7-6.7-1.1-9 1.4-15 16.2-26.5 35.8-33.2 57.4-1 3.3.4 6.8 3.3 8.5l25.8 14.9c-2.6 14.1-2.6 28.5 0 42.6l-25.8 14.9c-3 1.7-4.3 5.2-3.3 8.5 6.7 21.6 18.2 41.1 33.2 57.4 2.3 2.5 6 3.1 9 1.4l25.8-14.9c10.9 9.3 23.4 16.5 36.9 21.3v29.8c0 3.4 2.4 6.4 5.7 7.1 22.3 5 45 4.8 66.2 0 3.3-.7 5.7-3.7 5.7-7.1v-29.8c13.5-4.8 26-12 36.9-21.3l25.8 14.9c2.9 1.7 6.7 1.1 9-1.4 15-16.2 26.5-35.8 33.2-57.4 1-3.3-.4-6.8-3.3-8.5l-25.8-14.9zM496 400.5c-26.8 0-48.5-21.8-48.5-48.5s21.8-48.5 48.5-48.5 48.5 21.8 48.5 48.5-21.7 48.5-48.5 48.5zM224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm201.2 226.5c-2.3-1.2-4.6-2.6-6.8-3.9l-7.9 4.6c-6 3.4-12.8 5.3-19.6 5.3-10.9 0-21.4-4.6-28.9-12.6-18.3-19.8-32.3-43.9-40.2-69.6-5.5-17.7 1.9-36.4 17.9-45.7l7.9-4.6c-.1-2.6-.1-5.2 0-7.8l-7.9-4.6c-16-9.2-23.4-28-17.9-45.7.9-2.9 2.2-5.8 3.2-8.7-3.8-.3-7.5-1.2-11.4-1.2h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c10.1 0 19.5-3.2 27.2-8.5-1.2-3.8-2-7.7-2-11.8v-9.2z\"><\/path><\/svg><\/div><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 600 600\" class=\"ugb-icon__bg-shape\"><path d=\"M360.8 102.1c81.5 74.3 160 178.8 148.2 276.6-11.5 97.8-112.9 188.6-215.5 213.8C191 617.4 87.3 577.1 39.1 517.1-8.8 457.2-1.2 377.6 3.5 321c5-56.6 7.6-90.2 24.9-149.6 17.5-59.7 49.4-145.2 108-166.2 58.2-20.8 143.1 22.7 224.4 96.9zM573 23.7c38.7 39.6 34.9 131.3-5.8 137.5C526.6 167.5 449 88.3 451 42.5c1.8-45.9 83.3-58.4 122-18.8z\"><\/path><\/svg><\/div><\/a><h3 class=\"ugb-icon__title\"><strong><strong><strong>ESPACE CLIENT<\/strong><\/strong><\/strong><\/h3><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Dans notre espace client, vous pouvez acc\u00e9der au portail d\u2019assistance* (en cours de d\u00e9veloppement) o\u00f9 toutes les actions d\u2019assistance client possibles sont regroup\u00e9es dans un portail web unique et pratique.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column ugb-066df64 ugb-column--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-066df64.ugb-column{margin-top:0px !important;margin-bottom:0px !important;margin-right:0px !important;margin-left:0px !important;padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important}}@media screen and (min-width:768px){.ugb-066df64 > .ugb-inner-block > .ugb-block-content > *{padding-top:0px !important;padding-bottom:0px !important;padding-right:0px !important;padding-left:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-066df64-column-wrapper ugb--shadow-0\"><div class=\"ugb-column__content-wrapper\">\n<div class=\"wp-block-ugb-container ugb-container ugb-3ad7b42 ugb-container--v2 ugb-container--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-3ad7b42.ugb-container{margin-top:0px !important;margin-bottom:0px !important;padding-top:0px !important;padding-bottom:0px !important}}@media screen and (min-width:768px){.ugb-3ad7b42 > .ugb-inner-block > .ugb-block-content > *{padding-top:25px !important;padding-bottom:30px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-3ad7b42-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-3ad7b42-content-wrapper\">\n<p class=\"wp-block-paragraph\"><strong>Vous voulez contacter le Service d\u2019Assistance Technique maintenant?<\/strong><\/p>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-3b3525b ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-3b3525b.ugb-spacer{height:10px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f65723-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"65723\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/36930#wpcf7-f65723-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"65723\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f65723-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:65723,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-6.1.5&quot;:true}}\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACHJ-xhsXvJflLxK\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Entreprise\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre adresse \u00e9lectronique\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Sujet\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Votre message\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"alignfull wp-block-ugb-container ugb-container ugb-833ed63 ugb-container--v2 ugb-container--design-plain ugb-main-block ugb-main-block--inner-center ugb--has-block-background\"><style>.ugb-833ed63.ugb-container{background-color:#161616}.ugb-833ed63.ugb-container:before{background-color:#161616}@media screen and (min-width:768px){.ugb-833ed63.ugb-container{margin-top:0px !important;margin-bottom:0px !important;padding-top:30px !important;padding-right:35px !important;padding-bottom:40px !important;padding-left:35px !important}}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-833ed63-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-833ed63-content-wrapper\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"informacion-y-faqs-sobre-pantallas-led\"><span style=\"color: #ffffff;\" class=\"ugb-highlight\"><strong>INFORMATIONS ET FAQS SUR LES \u00c9CRANS LED<\/strong><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><span style=\"color: #ffffff;\" class=\"ugb-highlight\">Il est probable que notre site web vous aide&nbsp;<strong>\u00e0 r\u00e9soudre la plupart des questions que vous pouvez vous poser sur les \u00e9crans led.<\/strong><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color: #ffffff;\" class=\"ugb-highlight\">Chez Visual Led nous voulons offrir autant d\u2019informations que possible sur les \u00e9crans LED afin que les clients int\u00e9ress\u00e9s puissent apprendre tous les aspects techniques n\u00e9cessaires sur les \u00e9crans LED. Pour cela, nous avons rassembl\u00e9 les questions les plus courantes et d\u2019autres contenus d\u2019informations techniques dans la section Doutes? de notre site web.<\/span><\/p>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-feb31f0 ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-feb31f0.ugb-spacer{height:10px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"alignwide wp-block-ugb-button ugb-button-wrapper ugb-d992816 ugb-button--collapse-mobile ugb-main-block\"><style>.ugb-d992816 .ugb-block-content{justify-content:center !important}.ugb-d992816 .ugb-block-content .ugb-button{border-radius:5px}.ugb-d992816 .ugb-button1 .ugb-button--inner{font-size:18px !important;font-weight:800 !important;text-transform:uppercase !important;letter-spacing:0.5px !important;color:#ff6900 !important}.ugb-d992816 .ugb-button1{border-color:#ff6900 !important;border-radius:5px !important}.ugb-d992816 .ugb-button1:hover .ugb-button--inner{color:#ff6900 !important}.ugb-d992816 .ugb-button1:before{border-radius:5px !important}.ugb-d992816 .ugb-inner-block{text-align:center}@media screen and (min-width:768px){.ugb-d992816.ugb-button-wrapper{margin-bottom:0px !important}}@media screen and (max-width:768px){.ugb-d992816 .ugb-block-content{flex-direction:column;align-items:center}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-button-container\"><a class=\"ugb-button1 ugb-button ugb-button--size-normal ugb-button--design-ghost\" href=\"https:\/\/visualled.com\/fr\/pourquoi-choisir-visual-led\/\" rel=\"\" title=\"\"><span class=\"ugb-button--inner\">Aller \u00e0 la section Doutes et question fr\u00e9quentes<\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"alignfull wp-block-ugb-container ugb-container ugb-4c85725 ugb-container--v2 ugb-container--design-plain ugb-main-block ugb-main-block--inner-center ugb--has-block-background\"><style>@media screen and (min-width:768px){.ugb-4c85725.ugb-container{margin-bottom:0px !important;padding-top:0px !important;padding-right:35px !important;padding-bottom:0px !important;padding-left:35px !important}}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-4c85725-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-4c85725-content-wrapper\">\n<div class=\"aligncenter wp-block-ugb-columns ugb-columns ugb-e7184e6 ugb-columns--design-plain ugb-columns--columns-2 ugb-main-block ugb--has-custom-content-width\"><style>.ugb-e7184e6 > .ugb-inner-block > .ugb-block-content > .ugb-columns__item{grid-template-columns:0.84fr 1.16fr !important}.ugb-e7184e6-content-wrapper{grid-column-gap:120px !important}.ugb-e7184e6-content-wrapper > .ugb-column{align-items:flex-start !important}.ugb-e7184e6-content-wrapper > .ugb-column > .ugb-inner-block{height:auto !important}.ugb-e7184e6 .ugb-inner-block{text-align:left}.ugb-e7184e6.ugb-columns > .ugb-inner-block{max-width:1440px !important}@media screen and (min-width:768px){.ugb-e7184e6.ugb-columns{margin-top:0px !important;margin-bottom:0px !important;padding-top:0px !important;padding-bottom:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-e7184e6-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-334a60e ugb-column--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-334a60e > .ugb-inner-block > .ugb-block-content > *{justify-content:flex-start}}.ugb-334a60e > .ugb-inner-block > .ugb-block-content > *{justify-content:flex-start !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-334a60e-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"como-funciona-el-servicio-de-asistencia-tecnica\">COMMENT FONCTIONNE LE SERVICE D\u2019ASSISTANCE TECHNIQUE ?<\/h2>\n\n\n\n<div class=\"wp-block-ugb-spacer ugb-spacer ugb-f4aa81c ugb-spacer--v2 ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-f4aa81c.ugb-spacer{height:20px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-spacer--inner\"><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le cas o\u00f9 vous enregistrez une incidence avec le fonctionnement de votre \u00e9cran vous&nbsp;<strong>pouvez contacter le service technique de Visual Led<\/strong>. Le processus suivra ces 3 \u00e9tapes:<\/p>\n\n\n\n<div class=\"alignwide wp-block-ugb-button ugb-button-wrapper ugb-375098d ugb-button--collapse-mobile ugb-main-block\"><style>.ugb-375098d .ugb-block-content{justify-content:center !important}.ugb-375098d .ugb-block-content .ugb-button{border-radius:5px}.ugb-375098d .ugb-button1 .ugb-button--inner{font-size:18px !important;font-weight:800 !important;text-transform:uppercase !important;letter-spacing:0.5px !important;color:#ff6900 !important}.ugb-375098d .ugb-button1{border-color:#ff6900 !important;border-radius:5px !important}.ugb-375098d .ugb-button1:hover .ugb-button--inner{color:#ff6900 !important}.ugb-375098d .ugb-button1:before{border-radius:5px !important}.ugb-375098d .ugb-inner-block{text-align:center}@media screen and (min-width:768px){.ugb-375098d.ugb-button-wrapper{margin-bottom:0px !important;padding-top:20px !important}}@media screen and (max-width:768px){.ugb-375098d .ugb-block-content{flex-direction:column;align-items:center}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-button-container\"><a class=\"ugb-button1 ugb-button ugb-button--size-normal ugb-button--design-ghost\" href=\"#correo\" rel=\"\" title=\"\"><span class=\"ugb-button--inner\">Contacter le SAT<\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column montaje ugb-b73c681 ugb-column--design-plain ugb-main-block\"><style>@media screen and (min-width:768px){.ugb-b73c681 > .ugb-inner-block > .ugb-block-content > *{justify-content:center}}.ugb-b73c681 > .ugb-inner-block > .ugb-block-content > *{justify-content:center !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-b73c681-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>1<\/td><td><h3><strong>Contact avec le Service technique<\/strong><\/h3>Utilisez les m\u00e9thodes de contact permettant de d\u00e9tailler votre incident aussi clairement que possible. Nous vous recommandons d\u2019accompagner votre explication de photos illustratives du cas.<\/td><\/tr><tr><td>2<\/td><td><h3><strong>Analyse et diagnostic<\/strong><\/h3>Avec les donn\u00e9es fournies, nos techniciens \u00e9tudieront les causes possibles de votre probl\u00e8me. \u00c0 ce stade, il se peut qu\u2019ils communiquent avec vous pour recueillir d\u2019autres donn\u00e9es ou faire un diagnostic \u00e0 distance.<\/td><\/tr><tr><td>3<\/td><td><h3><strong>R\u00e9solution des probl\u00e8mes<\/strong><\/h3>Une fois votre cas diagnostiqu\u00e9, nous vous fournirons les solutions possibles pour votre incident.<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>SUPPORT ET SERVICE TECHNIQUE Notre \u00e9quipe d\u2019assistance technique est \u00e0 votre disposition de la mani\u00e8re suivante. LES MOYENS DE CONTACTER LE SAT DE VISUAL LED En cas [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-36930","page","type-page","status-publish","hentry"],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","menu-24x24":"","menu-34x34":"","menu-48x48":""},"post_excerpt_stackable_v2":"<p>SUPPORT ET SERVICE TECHNIQUE Notre \u00e9quipe d\u2019assistance technique est \u00e0 votre disposition de la mani\u00e8re suivante. LES MOYENS DE CONTACTER LE SAT DE VISUAL LED En cas d&rsquo;incident avec le fonctionnement de votre \u00e9cran, vous pouvez contacter le service technique de Visual Led. ADRESSE \u00c9LECTRONIQUE Envoyez un email \u00e0 notre service technique. C\u2019est la meilleure fa\u00e7on d\u2019enregistrer un probl\u00e8me. Notre taux de r\u00e9ussite de r\u00e9solutions de probl\u00e8mes via messagerie \u00e9lectronique est de plus de 90 %. ESPACE CLIENT Dans notre espace client, vous pouvez acc\u00e9der au portail d\u2019assistance* (en cours de d\u00e9veloppement) o\u00f9 toutes les actions d\u2019assistance client possibles sont\u2026<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Samuel Fernandez","url":"https:\/\/visualled.com\/fr\/author\/samuel\/"},"comments_num_v2":"0 commentaire","_links":{"self":[{"href":"https:\/\/visualled.com\/fr\/wp-json\/wp\/v2\/pages\/36930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/visualled.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/visualled.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/visualled.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/visualled.com\/fr\/wp-json\/wp\/v2\/comments?post=36930"}],"version-history":[{"count":1,"href":"https:\/\/visualled.com\/fr\/wp-json\/wp\/v2\/pages\/36930\/revisions"}],"predecessor-version":[{"id":84176,"href":"https:\/\/visualled.com\/fr\/wp-json\/wp\/v2\/pages\/36930\/revisions\/84176"}],"wp:attachment":[{"href":"https:\/\/visualled.com\/fr\/wp-json\/wp\/v2\/media?parent=36930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}