CONDITIONS OF SALE AND GUARANTEE

SALES POLICY

Validity of offers

The budgets sent by email are valid for 15 days.

The instant offers shown by our online calculator have an indicative value but do not constitute a binding offer. If you want a valid offer, request a quote by clicking on the “Receive detailed quote” button and fill in the form.

Payment Conditions

LED screens are a custom made product, therefore it is necessary to make part of the payment in advance. To start the manufacturing of a screen it will be necessary to pay 50% of the amount when accepting the budget. If you need more information about the manufacturing process and its deadlines, click here.

Delivery Conditions

Unless explicitly stated otherwise in the pro-forma invoice, the price of the screen does not include transportation to the client’s premises. The customer may arrange the collection of the screen at Visual Led, hire Visual Led’s delivery service or hire a third party transportation if necessary.

Delivery Term

Before formalizing the purchase of a screen, our sales team will inform you of the estimated delivery time for it.

Payment Methods

Visual Led accepts payments by bank transfer or deposit account.

The necessary information to make the payment will be sent to the client after the acceptance of the budget and the payment conditions.

Returns

Refunds are NOT accepted if the provided product is functional, the screen has been delivered according to the specifications agreed with the client.

WHAT DO WE INCLUDE IN THE PURCHASE OF A LED SCREEN?

In Visual Led we sell fully functional screens without hidden costs or small print.

In addition, with the acquisition of our screens you will have access to a series of additional services that complement your LED screen.

START UP

When the installation of your screen finishes, our technicians will make a remote connection to configure it and check its correct operation.

BACKUP PARTS

Replace any component of your screen with our backup pieces at the moment. This way your screen will never stop broadcasting.

PROFESSIONAL WARRANTY

All our screens enjoy a professional guarantee that will protect you against manufacturing defects in its components.

TECHNICAL ADVICE

You can ask our technicians any questions during the assembly of your screen. We make sure your screen works perfectly.

CONTROLLER SOFTWARE

Control your screen thanks to the included software and start loading and broadcasting content quickly.

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visualled-guarantee

PROFESSIONAL VISUAL LED WARRANTY

The Visual Led professional warranty covers any manufacturing defect of the parts or components of the screen during the period stipulated in the guarantee law.

WHAT HAPPENS IF I HAVE A PROBLEM?

Obviously, no matter how much effort we put into our products, there is always the possibility of problems arising in their operation. This is why we have developed a series of protocols that have earned us a high reputation and recognition among the most professional clients. From your own customer area you can access the support system.

1.

GET TO THE ADVANCED CUSTOMER AREA

With your access codes you will access the customer area where you will have at your disposal many services related to your LED screen.

See customer area

2.

DIRECT ACCESS TO SUPPORT

Mark on the led screen that you want to start an electronic analysis session of your screen.

3.

EVALUATION AND DIAGNOSIS

Our technicians will analyze your incidence based on several protocols and advanced algorithms to offer a diagnosis and repair if possible

4.

EVALUATION AND DIAGNOSIS

The solution is sent quickly so you can solve your problem quickly, without waiting or delays.

CAN I CHANGE ONE PIECE OR COMPONENTS BY MYSELF?

One of the great advances in our LED screens is its self-assembling design and that any of its parts or pieces can be easily replaced by any user, thereby considerably reducing the costs of intervention on a led screen.

If you are interested in learning more about the operation and maintenance of led screens, we offer a course in our training portal: