Terms of Sale and Warranty / Sales Policies
VALIDITY OF OFFERS
Quotations have a validity period indicated in the same document. Once the validity has expired, you can check with the sales department about its renewal.
PAYMENT CONDITIONS
The client must follow the payment instructions detailed in the pro forma invoice. The order begins with the first payment, and the client acknowledges understanding and accepting the product’s features; therefore, the order cannot be canceled.
SHIPPING COSTS
Shipping costs are specified in the quotation or pro forma invoice. Visual LED ships both nationally and internationally. Shipping is free for orders collected from Visual LED’s warehouses. The client may also assign collection at Visual LED’s warehouses to any transport company of their choice.
ORDER PROCESSING
Orders will begin processing on the same day the first payment is received if confirmed before 12:00 noon. Processing and handling time may vary between 1 and 2 days depending on product availability.
DELIVERY TIMES
Transit time may vary between 2 and 5 days depending on destination and the transport company’s availability.
As these are customized products, manufacturing and times are estimates and not contractually binding. We recommend placing orders well in advance if needed for specific dates.
RETURNS
Returns of defective products are accepted within 15 days of delivery, provided the product is in its original, unopened packaging. Customized products cannot be returned. Transport costs associated with returns will always be borne by the client.
SCREEN ASSEMBLY
All our screens are designed and manufactured to be easily assembled by users. However, we also offer an optional installation service. Contact our sales department for a quote.
PRODUCT CHANGES
Product exchanges are not accepted. Consult our sales advisors with any questions before making a purchase.
ADVERTISING IMAGES
Images shown on the website, catalogs, or quotations are for advertising purposes only and have no contractual value. Since these are technological products, details are based on the technical specifications described in the quotation rather than advertising images, which may vary.
Location and Environmental Limitations
The warranty and the proper functioning of the LED screens are subject to avoiding their installation in locations with extreme environmental conditions or insufficient ventilation. Therefore, the customer assumes responsibility for premature deterioration in the following cases:
- Environments with high salinity or direct proximity to the sea (less than 500 metres).
- Locations adjacent to outlets of smoke, industrial gases, or chemical vapours that may corrode the circuits.
- Confined or recessed spaces that prevent optimal air recirculation, causing thermal stress.
- Areas with constant mechanical vibrations or exposure to intense external heat sources.
Failure to comply with these location recommendations will invalidate any claim relating to the degradation of components.
PROFESSIONAL STRUCTURE OR FRAME
Professional LED screens consist of LED panels or modules. As a professional product, these modules are usually supplied individually to be mounted on structural bases and supports.
To simplify this, Visual LED has innovated by including with each screen a support frame. Thanks to this, all screen components come fully mounted and can be joined together without the need for special tools, making assembly accessible to any user.
This innovation has made Visual LED a benchmark, being among the first manufacturers to offer easy-to-assemble professional LED screens.
Visual LED Professional Warranty
The Visual LED professional warranty covers any manufacturing defect in the screen’s parts or components during the legally stipulated warranty period.
WHAT’S INCLUDED WHEN PURCHASING A SCREEN?
At Visual LED, we sell fully functional screens with no hidden charges or fine print.
Additionally, with your screen purchase, you gain access to several complementary services.
All our screens come with a professional warranty that protects you against manufacturing defects in their components.
You can consult our technicians about any questions during your screen assembly. We ensure your screen operates perfectly.
Manage your screen using the included advertising display software and start uploading and broadcasting content quickly.
WHAT IF I HAVE A PROBLEM?
We understand that, despite our efforts, operational issues can arise. To handle this, we have developed a series of protocols that have earned us an excellent reputation among professional clients. From your customer area, you can access our support system.
ACCESS THE ADVANCED CLIENT AREA
Use your login credentials to enter the client area, where you’ll find multiple services related to your LED screen.
DIRECT ACCESS TO SUPPORT
Select the LED screen for which you wish to start an electronic analysis session.
EVALUATION
Our technicians will analyze your case through several protocols and advanced algorithms to provide a diagnosis and possible repair.
DIAGNOSIS
A solution is quickly sent to help you resolve your issue without delays.