These General Terms and Conditions of Sale (hereinafter, the “GTC”) exclusively govern the commercial relationships between Visual Led (hereinafter, the “Seller”) and legal entities, self‑employed persons or professionals acting within the scope of their economic or business activity (hereinafter, the “Client”).

The quotations issued by Visual Led shall be valid for the period indicated therein. Once such period has elapsed without acceptance by the Client, the quotation shall lapse, and Visual Led may modify conditions and prices.

The technical specifications detailed in the quotation shall prevail over any other prior communication, whether verbal, visual or advertising. Images and graphic representations contained on the website, in catalogues and manuals are for illustrative purposes only and do not constitute contractual value.

The Client expressly declares that they have reviewed and accepted the technical specifications of the quotation prior to formalising the order.

The Client shall follow the payment instructions indicated in the pro forma invoice. Payment shall be made in accordance with the conditions agreed therein. Upon payment of the first instalment or deposit, the Client:

• Confirms having read and fully accepted these GTC.
• Acknowledges understanding and accepting the features, characteristics and limitations of the purchased product.
• Accepts that the order is formalised on an irrevocable basis.

The first payment is considered a non‑refundable deposit and does not constitute a recoverable advance payment. In the event of non‑payment of the remaining balance, Visual Led may retain the deposit paid in full.

Products supplied by Visual Led shall remain its exclusive property until full payment of the agreed price has been received. Until that time, the Client may not assign, encumber, pledge or otherwise dispose of the products in favour of third parties.

Should the Client be declared insolvent before having paid the full purchase price, Visual Led may exercise its right of separation over unpaid goods in accordance with applicable insolvency legislation.

Shipping costs shall be those specified in the quotation or pro forma invoice. Visual Led carries out both domestic and international shipments.

Orders shall begin processing on the same day the first payment is received, provided that such payment is confirmed before 12:00 noon. Processing and handling times may vary between 3 and 5 business days depending on product availability.

The Client may opt for direct pick‑up from Visual Led’s warehouses at no transport cost, or arrange collection through a transport company of their choice.

As these are custom‑made and personalised products, manufacturing and delivery times are indicative only. Failure to meet such times, except in cases of wilful misconduct or proven gross negligence on the part of Visual Led, shall not entitle the Client to compensation, penalties or termination of the contract. Depending on product availability and transport times, delivery times generally range between 2 and 20 business days.

Events considered force majeure, with exonerating effects from liability, shall include, among others:

• Delays in the supply chain of components or raw materials.
• Strikes, labour disputes or work stoppages at transport companies.
• Governmental, customs or health‑related restrictions.
• Natural disasters, fires, floods or other force majeure events.

Clients are advised to place orders with sufficient lead time when there is a specific required date.

The Client is obliged to inspect the products upon receipt, in accordance with the provisions of the Spanish Commercial Code, and to report within the legally established time limits any hidden or functional defects.

Once such periods have elapsed, the goods shall be deemed to have been received in full conformity and accepted, and the Client shall waive any subsequent claims on these grounds.

Returns shall only be accepted in cases where the product presents duly accredited manufacturing defects.

Any transport costs associated with returns shall be borne entirely by the Client, unless the defect is solely attributable to Visual Led and this is duly documented.

No product exchanges shall be accepted once the order has been formalised. Visual Led makes its commercial and technical teams available to the Client to resolve any queries prior to purchase, and it is the Client’s sole responsibility to verify that the selected product meets their requirements.

Visual Led’s professional warranty covers manufacturing defects of the screen components during the period established by applicable law.

The warranty shall be provided exclusively by repair or replacement of the defective component. Under no circumstances shall the warranty entitle the Client to a refund of the price paid or termination of the contract.

To enforce the warranty, the Client must:

• Open a support ticket in Visual Led’s customer area before carrying out any manipulation of the product.
• Not manipulate, dismantle or repair the product on their own initiative without prior authorisation from Visual Led.
• Follow the diagnostic protocol indicated by Visual Led’s technical team.

Failure to comply with this procedure shall automatically void the warranty.

The warranty expressly excludes damage or faults caused by:

• Installation in environments with high salinity or within 500 metres of the sea, unless prior written confirmation is obtained from Visual Led.
• Proximity to exhaust outlets, industrial gases or corrosive chemical vapours.
• Confined spaces or areas without adequate ventilation causing thermal stress.
• Areas subject to constant mechanical vibrations or exposure to intense external heat sources.
• Incorrect installation not supervised by a professional.
• Use of voltage, electrical current or power supply conditions outside the product’s technical specifications.
• Handling, repair or modification by personnel not authorised by Visual Led.
• Physical damage, impacts, falls, vandalism or exposure to unforeseen external agents.
• Natural wear and tear due to continued use.

The management software included with LED screens is the property of the manufacturers Novastar or Colorlight, who are solely responsible for its operation, updates, licences and support.

The Client expressly accepts that Visual Led acts as a distributor of such software products and is fully exempt from any liability arising from failures, limitations, incompatibilities or discontinuation of support by the software manufacturers. Any claims relating to software shall be addressed directly to Novastar or Colorlight.

Under no circumstances shall Visual Led be liable for:

• Loss of profits, expected profits or loss of business opportunities.
• Indirect, consequential or incidental damages arising from the use or inability to use the product.
• Loss of data, image or commercial reputation of the Client.
• Total or partial shutdown of the Client’s activity.

In all cases, Visual Led’s maximum liability shall be limited to the total amount effectively paid by the Client for the product or service giving rise to the claim.

Personal and business data provided by the Client shall be processed by Visual Led in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), for the purpose of managing the commercial relationship.

The data shall not be disclosed to third parties except where legally required. The Client may exercise their rights of access, rectification, erasure, restriction and portability by contacting [email protected].

These GTC are governed exclusively by Spanish law, specifically the Spanish Commercial Code and the Civil Code insofar as applicable to business‑to‑business relationships.

The application of Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users) and any other consumer protection regulations is expressly excluded, as Visual Led operates exclusively in the B2B environment.

For the resolution of any dispute arising from these GTC or the commercial relationship between the parties, both parties expressly submit to the exclusive jurisdiction of the Courts and Tribunals of Tarragona, expressly waiving any other jurisdiction that may correspond to them.

The materials included in the purchase of any product shall be only those specified in the corresponding quotation or pro forma invoice. No additional materials not expressly detailed in such documents shall be deemed included.

The initiation of the purchase process, the payment of any amount or the signing of the pro forma invoice implies the full, express and irrevocable acceptance of these General Terms and Conditions of Sale by the Client.